Refund policy
Returns and Refunds Policy
We want you to be fully satisfied with your purchase, but if for any reason you're not, we’re here to help.
Eligibility for Returns:
- Returns must be made within 14 days of your purchase. Unfortunately, we cannot offer refunds after this period.
- To qualify for a refund, items must be returned in their original packaging, unworn, and in the same condition you received them.
- Opened or used items, including damaged items that have been opened, are not eligible for a refund.
Refund Process:
- Once your return is received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Exchanges & Store Credit:
- We offer exchanges for items that are defective or damaged, as well as store credit for qualifying returns.
- If you'd like to exchange an item or receive store credit, please contact us at emily@raytik.com, with your order number and details of your request.
Non-Refundable Items:
- Sale items
- Gift cards
- Opened or damaged items that do not meet our return eligibility criteria
Shipping Returns:
- Customers are responsible for the shipping costs of returned items. Shipping costs are non-refundable.
- Please ensure your returned items are sent with a tracking number for your security.
Contact Us If you have any questions or concerns regarding shipping, returns, or exchanges, feel free to contact our customer service team at emily@raytik.com